An auto dialer is a computerized device or program that automatically dials telephone numbers for you. When the call is received, the auto dialer either plays a prerecorded message or promptly connects the call to an agent. This facility of automatically dialing telephone numbers was first used by many telemarketing firms many years ago. Today, it is being used extensively by many small and medium businesses (SMBs) and has also spread beyond the traditional telemarketing area. Auto dialer technology is used for a variety of purposes such as in call centers, for handling incoming calls, in multi-line and multi-site campaigns, and in mobile communication.
Managing large customer base: With the help of auto dialer technology, SMMs (small and medium sized businesses) are able to manage their customer base much faster and much more efficiently than with manual dialing. It saves a lot of time and money by reducing the number of phone calls and thereby maintains a good client-customer relationship. The auto preview dialer manages a large number of phone numbers at a time and eliminates the need to hire and train staff to do the job. Moreover, by saving on labor cost and avoiding extra personnel, SMMs can increase sales by about 10 percent.
Identify the right customer contact information for marketing campaigns: Using predictive dialers, phone numbers which do not match with the customer contact information are automatically blocked. This helps in generating more qualified customer contact information. This feature is especially helpful in telemarketing, where it is necessary to generate multiple callbacks and handle a large number of calls simultaneously. With the help of a predictive dialer, it becomes easy to manage multiple phone numbers and generate more sales leads at the same time.
Manage call centers: Most call centers experience a surge in call traffic during weekends and holidays. Phone numbers that are already allocated are rarely used. By using auto dialers, it becomes easy to manage multiple phone numbers and track callbacks. This makes it possible to reduce costs associated with staff travel and employee training. Additionally, using auto dialers, it is possible to lower the staffing costs at call centers by only hiring those workers who will actually be committed to the job. Since most call centers operate with a small staff, this also helps in cutting costs at other levels of the organization.
Manage multiple call centers: Using progressive dialer, it is possible to manage multiple call centers. This greatly reduces management time and enables easy communication between different departments. Since it is common to have departments such as human resources, accounting, and customer contact information, it becomes difficult to keep them updated with the latest information. It is also common for employees to change phone numbers regularly, resulting in an overload of customer contact information for the department. With auto dialers, it becomes easy to manage and redirect calls to designated departments.
Create and personalize your business gifts and rewards: Using a service like G genes is a great way to increase business productivity and customer retention. By personalizing your auto dialer, you can provide your customers and employees with telephone numbers that they can call to receive their messages or place an order. You can also track your company's brand exposure by creating and distributing custom promotional cards or coupons. By using an auto dialer, it is easy to provide your customers with answers to their questions or place an order and receive your feedback very quickly. Gain some information, visit https://en.wikipedia.org/wiki/System_software.
